Shopping
What Shipping Methods Are Available?
We offer reliable shipping through DHL for international orders. Locally, you can receive your orders via Kilimall if purchased through their website or as courier-delivered packages.
Do You Ship Internationally?
Yes! We ship internationally via DHL, ensuring your order arrives safely no matter where you are.
How Long Will It Take To Get My Package?
Shipping times vary depending on your location:
International Orders:
Shipped via DHL, with delivery in 3-7 business days after processing.
Local Orders:
If ordered through Kilimall, delivery times depend on their shipping policies.
For courier deliveries, estimated arrival is 1-3 business days.
You’ll receive a tracking number once your order has been shipped.
Payment
What Payment Methods Are Accepted?
Yes! We use trusted payment providers like MPESA and PayPal, ensuring your transactions are secure. Your personal and financial details are protected at every step.
Is Buying On-Line Safe?
Yes! We use trusted payment providers like MPESA and PayPal, ensuring your transactions are secure. Your personal and financial details are protected at every step.
Orders & Returns
How do I place an Order?
Browse our products on GlowandHome.com.
Add your favorite items to the cart.
Proceed to checkout and enter your details.
Choose your preferred payment method:
MPESA – Send payment to Till Number: 3197288.
PayPal – Send your payment to info@glowandhome.com.
Complete the payment and confirm your order.
You’ll receive an order confirmation and tracking details once shipped.
How Can I Cancel Or Change My Order?
If you need to cancel or modify your order, please contact us as soon as possible:
📧 Email: info@glowandhome.com
Changes or cancellations can only be made before the order is shipped. Once an order is processed, we may not be able to make adjustments.
Do I need an account to place an order?
No, you do not need an account to place an order. You can checkout as a guest, but creating an account allows you to track your order history, save shipping details, and receive exclusive offers.
What Is Your Return and Refund Policy?
We want you to love your purchase! If you’re not satisfied, here’s what you need to know:
Returns: Items can be returned within 7 days of delivery, provided they are unused, in original packaging, and in resalable condition.
Refunds: Once we receive the returned item, we will inspect it and process a refund within 5-7 business days. Refunds will be issued via the original payment method.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.